We will try to replace the specific product ordered. However, the company reserves the right to offer an alternate product in case the product is out of stock/ production.
*The 30days replacement guarantee is valid only in cases of manufacturing defects and transport damages and is invalid in cases of damages due to normal wear & tear and negligence on part of the customer. Should customers come across any issue with such products, they are advised to contact customer service within 24 hours of receiving the product, failing which we may decide not take a request for replacement.
*Return Postage charges will be borne by the buyer.
Refunds are issued in the following two ways
- Product replacement - In case of damaged or incorrect items Craftsgallery would replace it with a new one, upon receipt of the returned item
- In case you do not wish to receive the replacement, you may specify that in your communication with our customer service. You would receive craftinternational store credit of the equivalent amount.
We do not provide cash refunds.
Payments & Shipping Charges Information for International Buyers :
- International buyers can Pay through PayPal. For that you may contact us with your desired productcode & we will send paypal invoice to you.
- All international sales and deliveries are subject to extra shipping & handling charges, Insurance, custom duties and taxes etc. which are the responsibility of the customer. The Shipments are NOT automatically insured. Insurance is extra and at a cost to the customer and at the customer's request only.
- We are not responsible for service transit time, which are provided by the carrier and may vary with the destination particularly during peak periods. We also provide Express shipping with Tracking Number at extra shipping cost. Express shipment takes a week for delivery. Please ask for exact amount for this service before buying .